Privacy Policy

About this Privacy Policy

Winport Casino aims to handle personal information responsibly and transparently. Personal information is information that identifies you, relates to you, or could reasonably be connected with you. The information we handle depends on how you use the website and services, the features you access, and the information needed to meet security, verification and legal requirements.

This policy applies to information collected through the Winport Casino website, account areas, customer support channels and related online interactions. It should be read together with any applicable website terms, account conditions and responsible gambling information. If you choose not to provide information that is necessary for an account or a particular service, some features may not be available.

The website may contain links, tools or content provided by other organisations. Those third parties may have their own privacy practices and policies. This policy does not control how an independent third party collects or uses information, so players should review the relevant information before providing data through an external service.

Information we may handle

The types of information handled by an online casino commonly depend on account activity, verification requirements, payment activity and use of the website. Information may be collected directly from you, generated when you use the services, or received from providers that help operate, secure and support the platform.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and other information you submit when registering or updating an account. We may also retain records of messages, enquiries, complaints and support interactions so that requests can be handled consistently and account activity can be reviewed when appropriate.

Identity and verification information

To verify identity, age, eligibility or account ownership, we may handle information from identity documents and other verification materials. This can include document details, images, information used to confirm your identity, and records of verification outcomes. Verification information is handled for security, fraud prevention and compliance purposes.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, transaction dates, payment methods and related account activity. Payment information may be processed with the help of payment and financial service providers. Where possible, payment details may be handled by the relevant provider rather than being stored directly in full by the casino website.

Device, technical and usage data

When you visit or use the website, technical information may be collected, such as an IP address, browser type, device type, operating system, language settings, approximate location, access times, pages viewed, referral information and general interaction data. This information helps the website function, supports security monitoring, assists with troubleshooting and helps us understand how services are used.

Why information is used and when it is shared

Information is used only for appropriate business, service, security and legal purposes. The main reasons for handling information include:

• Creating, maintaining and administering your account.
• Processing account activity, transactions and service requests.
• Confirming identity, age, account ownership and eligibility.
• Detecting, preventing and investigating fraud, suspicious activity, misuse and security incidents.
• Providing customer support, responding to enquiries and resolving complaints.
• Maintaining, testing, improving and securing the website and its features.
• Sending service messages, account notices and other necessary communications.
• Sending marketing communications where permitted and where you have provided the relevant consent or preference.
• Meeting legal, regulatory, court, taxation, accounting and other formal obligations that apply to the services.

Information may be shared where reasonably necessary for these purposes. This can include sharing with technology providers, payment providers, identity and verification services, security and fraud prevention providers, customer support providers, professional advisers and other suppliers that help operate the website. Providers should receive information relevant to their task and are expected to handle it securely.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, or where disclosure is necessary to protect users, the website, service providers or the public. We do not treat personal information as a product for unrestricted sale. If information is transferred to a provider or processed in another location, appropriate handling and security measures are intended to apply.

Security and accuracy

Reasonable technical, organisational and access controls may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security. Players should use a strong, unique password, keep login details private, sign out of shared devices and contact support promptly if they suspect unauthorised account activity.

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on your device when you use a website. They may remember sign-in or session information, support essential functions, improve performance, help understand website usage and assist with security. Some cookies may be provided by service partners that support analytics, functionality or advertising activity.

Essential cookies may be needed for parts of the website to work correctly. Other cookies may depend on your browser settings or available consent choices. You can manage, block or delete cookies through the settings in your browser. If you disable certain cookies, some features may not work as intended, and your preferences may need to be set again after deleting them.

Browser controls generally apply to the device and browser where the change is made. They may not remove information already collected or affect settings on other devices. Players should check their browser provider's guidance for instructions on cookie management.

Your privacy rights and data requests

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. You can contact us to ask for access to your information, correction of information that is inaccurate or incomplete, deletion of information that no longer needs to be held, or information about how your data is used. You may also withdraw consent to marketing communications at any time.

How to make a request

To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, email support@winportcasino.online. Please describe your request clearly and provide enough information for the relevant account or records to be identified. We may need to verify your identity before completing a request, particularly where the request involves account information, identity documents, payment records or sensitive details.

If you withdraw consent to marketing, this will stop or reduce marketing communications covered by that consent. You may still receive essential service, security, transaction or account messages that are needed to operate the account or provide requested services. Marketing preferences can also be changed through an available unsubscribe option or account setting, where provided.

Requests are considered according to the information available, the nature of the request and any applicable requirements. In some cases, information may need to be retained, restricted or withheld, including where it is required for security, dispute handling, fraud prevention, financial records or legal obligations. We may explain the reason if a request cannot be completed in full.

Retention and account closure

Personal information is kept only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, security, dispute handling or other legitimate operational needs. Some records must be kept for a period required by law even after an account is closed. This may include account, verification, payment, transaction and communication records. When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use.

Closing an account does not automatically remove every record connected with it. Information may remain in secure backups or records where necessary for the reasons described above. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on this page will apply to future use of the services.